GoodX Careers

Systems Training and Process Enhancement Specialist (Pretoria)

General Purpose of the Role:

To analyse healthcare practices' workflows, understand their unique needs, and implement GoodX to enhance efficiency and system effectiveness for local and international clients. This includes developing and managing training programs to ensure users are proficient with the organisation's technologies and tools.

Legal Requirements:

• Code B driver’s license and own transport
• Clean credit and no criminal record
• South African citizen, or work visa
• Valid Passport

Education & Experience:

• Senior Certificate
• Degree or relevant qualification will be advantageous
• 2-3 years’ Medical Industry experience (PMA Software, Medical Bureaus, Medical Practice Management and/or Hospital Administration)
• 2-3 years’ experience in Stock and/or Financial Management.
• IT industry and Technical experience will be advantageous
• 3-5 years Advanced knowledge of the current GoodX system (Desktop/Web/New Features) will be advantageous
• Experience in training and presenting to medium to large size groups
• Understanding of the following:
  • Adult training methodologies
  • Fact-finding processes
  • Best practice for healthcare professionals
  • Project management

Key Responsibilities:

• Provide demonstrations and presentations to prospective clients with specific needs.
• Analyse existing business processes to identify inefficiencies and areas for improvement.
• Collaborate with cross-functional teams to develop and implement process enhancements that optimise system performance.
• Identify, evaluate and complete the training needs of clients.
• Serve as a subject matter expert for systems and processes, offering guidance and best practices to teams across the organisation, and provide internal training when requested.
• Provide advanced training in specific modules or specialities with unique requirements.
• Assist in creating user guides, manuals, and other training materials to support learning and system adoption.

Skills and attributes:

• Excellent time management, organising and planning skills
• Good presentation skills
• Must have strong people-reading skills
• Excellent open and honest communication skills
• The ability to prioritise effectively and make swift decisions in response to shifting priorities is essential

Personal Traits:

• Integrity
• Proactive approach to challenges
• Loyalty to the team and the company
• Strong sense of responsibility
• Assertiveness in ideas, opinions and decision-making
• Patience and empathy
• Takes ownership, ensuring accountability
• Eagerness to Learn and grow professionally
• Value and contribute in teamwork
• Resilience and perseverance
• Innovative thinker
• Passionate about commitment and strive for excellence

Unfavourable job requirements:

• Travel to clients on request (national and international)
• Availability after hours - to accommodate international time zones
• Being available and working extra time when necessary during large projects to ensure deadlines are met

Please Note: Kindly complete the application form on a desktop computer (not a mobile phone).

Manual Writer (Pretoria)

General Purpose of the Role:

To design, create and maintain training material of the system.

Legal Requirements:

• Valid code B driver’s license and own transport
• Passed credit and criminal checks
• S.A Citizen or valid work permit for SA

Education & Experience:

• Senior Certificate
• A relevant diploma or degree would be advantageous
• Computer literate
• Bilingual (Afrikaans and English) speaking, reading, writing, and understanding
• 2-3 years of relevant experience in the medical industry would be advantageous
• Must be able to type quickly and accurately
• Basic HTML would be advantageous
• Teaching principles

Key Responsibilities:

• Create and maintain a Glossary of hyperlinks
  • Create/compile manuals
  • Build hyperlinks in the manuals
  • Write definitions
• Write manuals
  • Explain steps
  • Stay up to date with latest development
  • Work with other teams to create accurate user manuals
  • Publish on the GoodX learning platform
• Any reasonable ad-hoc tasks requested by the team leader or manager

Skills and attributes:

• Must be self-driven
• Detail oriented
• Organised
• Neatness of work
• Must have insight into the visualisation of information
• Must be flexible to change

Unfavourable job requirements:

• None

Please Note: Kindly complete the application form on a desktop computer (not a mobile phone).

Technical and Software Client Support Specialist in Namibia

Date posted: 15 February 2024 / 22 February 2024

This job includes devops, client service and sales rolled into one. We want a go-getter to provide all-round support to, and attract more clients. Windhoek based. This entails:

• Clients’ hardware installation and support (IT).
• Maintenance, setup and configuration of client systems (Software setup).
• Building and maintaining good relationships with clients (Client Relations).
• Keeping clients up to date with new additions to the systems (Continuous learning/training).
• Attracting and acquiring new clients. (Sales and upselling)

Requirements:

• Clean credit and criminal record
• Namibian citizen or relevant visa holder
• Drivers license and own transport

Education & Experience:

• Namibian Senior Secondary Ordinary Level Certificate
• Relevant Degree or diploma will be advantageous
• Certification as IT technician will be advantageous (e.g., CompTIA A+, N+, Linux+, Microsoft Certified IT Professional)
• 2-3 years’ medical industry experience
• Call centre experience will be advantageous
• 2 years’ sales experience will be advantageous
• Medical software knowledge will be advantageous
• 2-3 years’ experience in IT will be advantageous

Key Responsibilities:

• Financial management:
  • Get 3 or 4 quotes for IT system purchases (must be a shopper)
  • Create quotations
  • Follow good financial principles
• IT-related:
  • Develop IT policies and practices
  • Plan optimal work schedule for different roles and tasks
  • Provide guidance to customers to get started on network- and hardware security
  • Organise and manage clients’ IT equipment
  • Develop action plans for client practices
  • Maintain and optimise operating networks and servers
  • Responsible for the management of equipment and passwords of clients
  • Oversee data backup and system security (e.g. user authorisation, firewalls)
  • Installations, updates and configurations of hardware and software
• Installations and configuration
  • Resolve problems and complex technical issues
  • Ensure that data is handled, transferred or processed according to legal and company guidelines (POPIA-guidelines implemented)
  • Provide software support and guidance to customers
• FCL (First Client Liaison) -related:
  • Resolving issues that can be resolved with feedback to the customer when the issue is resolved.
  • Provide training to customers who are not yet familiar with all functions.
  • Monthly system health check on the practice or installation.
  • Dealing with telephone inquiries and issues and recording them on the ticket system.
  • Where specifically arranged: Training and hand-holding of new customers and installations.
  • Working out workflows for clients
  • Any ad-hoc assignments expected by team leader/management.
• Sales and marketing:
  • Contact from new customers
  • Make appointments
  • Follow up of customers
  • Marketing of GoodX software and related GoodX group services
  • Launch marketing campaigns
  • Stay up to date with competition
  • Feedback on sales activities to marketing manager

Skills and attributes:

• Self-starter
• Diagnostic and problem-solving skills
• Must be curious and eager to learn
• Customer service oriented
• Must be patient
• Telephone etiquette
• Good people knowledge
• Excellent communication and listening skills
• Good work ethic and driven
• Enthusiasm and positive attitude
• Resilience
• Neat appearance
• Must be able to work independently and prioritise
• Can function under pressure and in adverse conditions
• Must be willing to travel

Unfavourable job requirements:

• Travel and sleep in
• Overtime
• Office bound
• Sporadic after-hours work as circumstances require
• Minimal to no leave during December and January months
• Unstructured work

Please Note: Kindly complete the application form on a desktop computer (not a mobile phone).

Technical and Software Client Support Specialist in Botswana

Date posted: 29 January 2024 / 2 February 2024

To provide all-round support for clients, and attract more clients in Botswana. This entails:

• To install and provide support with the hardware and software of GoodX clients.
• Maintenance, setup and configuration of client systems.
• To build and maintain good relationships with clients.
• To keep clients up to date with new products and additions to the systems.
• To attract and acquire new clients.

Requirements:

• Clean credit and criminal record
• Botswana citizen or relevant visa holder
• Drivers license and own transport

Education & Experience:

• BGCSE
• Degree or diploma will be advantageous
• Industry experience
• Certification as IT technician will be advantageous (e.g., CompTIA A+, N+, Linux+, Microsoft Certified IT Professional)
• 2-3 years’ medical industry experience
• Call centre experience will be advantageous
• 2 years’ sales experience
• Medical software knowledge will be advantageous
• 2-3 years’ experience in IT will be advantageous

Key Responsibilities:

• Financial management:
  • Must provide signed delivery notes to the administrator
  • Provide guidance to customers to get started on network- and hardware security
  • Get 3 or 4 quotes for IT system purchases (must be a shopper)
  • Create quotations

• IT-related:
  • Develop IT policies and practices
  • Plan optimal work schedule for different roles and tasks
  • Organise and manage clients’ IT equipment
  • Develop action plans for client practices
  • Maintain and optimise operating networks and servers
  • Responsible for the management of equipment and passwords of clients
  • Oversee data backup and system security (e.g. user authorisation, firewalls)
  • Installations, updates and configurations of hardware and software
  • Rate the system performance and make suggestions towards improvement
  • Resolve problems escalated by technicians and support teams
  • Ensure that data is handled, transferred or processed according to legal and company guidelines (POPIA-guidelines implemented)
  • Provide support and guidance to customers via help desk

• FCL (First Client Liaison) -related:
  • Dealing with tickets by:
  • Investigating issues reported via tickets.
  • Escalation of issues that cannot be resolved on their own with the necessary feedback to the customer.
  • Resolving issues that can be resolved with feedback to the customer when the issue is resolved.
  • Provide training to customers who are not yet familiar with all functions.
  • Monthly system health check on the practice or installation.
  • Dealing with telephone inquiries and issues and recording them on the ticket system.
  • Where specifically arranged: Training and hand-holding of new customers and installations.
  • Working out workflows for clients
  • Any ad-hoc assignments expected by team leaders/management.

• Sales and marketing:
  • Contact from new customers
  • Make appointments
  • Follow up of customers
  • Marketing of GoodX software and related GoodX group services
  • Launch marketing campaigns
  • Stay up to date with competition
  • Feedback on sales activities to marketing manager

Skills:

• Diagnostic and problem-solving skills
• Must be curious
• Be eager to learn
• Customer service oriented
• Must be patient
• Team player
• Telephone etiquette
• Good people knowledge
• Excellent communication
• Listening skills
• Good work ethic and driven
• Enthusiasm and positive attitude
• Resilience
• Neat appearance
• Must be able to work independently and prioritise
• Can function under pressure and in adverse conditions
• Must be willing to travel

Unfavourable job requirements:

• Travel and sleep in
• Overtime
• Office bound
• Sporadic after-hours work as circumstances require
• Minimal to no leave during December and January months
• Unstructured work

Please Note: Kindly complete the application form on a desktop computer (not a mobile phone).

Graphic Designer

Date posted: 24 March 2023  |  Apply before or on: 2 April 2023

If you have a passion for making beautiful things, a knack for creatively thinking outside the box, and a drive for perfection, then GoodX Software is for you.

You will be required to do the following:

• Creating any necessary graphics
• Creating graphics like, but not limited to:
  • Flow charts
  • Advertisements
  • Slideshows
  • Brochures
  • Ad hoc graphics
  • Email design
  • Company profile
  • Marketing materials

Knowledge of:

• Brand awareness
• Graphic design programs and design principles
• Visual design elements and principles

Must-have qualifications/experience:

• Adobe Creative Suite - Illustrator, InDesign and Photoshop

Understanding of the following would be beneficial:

• GoodX Software
• Marketing
• Animation or motion graphics
• Illustration (drawing) skills
• Afrikaans and English

Legal requirements:

• Clean credit and no criminal record
• South African citizen, or work permit
• Code B Driver's License and own transport

If you have an online portfolio, please include the link in your CV.

Please Note: Kindly complete the application form on a desktop computer (not a mobile phone).

Training Administrator

Date posted: 27 October 2022 | Apply before or on: 4 November 2022

We are looking for innovative people to join our company.

You will be required to:

• Provide support to the Installation, Training and Implementation team with general administrative functions and processes, including diary management included.
• To be on standby for implementation support to consultants and new clients.
• Ability to do practice analyses’ for new clients when needed.
• Documenting and improving processes in collaboration with the team leader.
• Minuting of meetings.
• Manage Odoo projects and compile statistics.

Formal Qualifications:

• Matric
• Relevant diploma or degree will be beneficial

Legal Requirements:

• Code B driving license and own transport
• Clean credit and criminal record
• South African citizen, or work permit

Character Traits:

• Fine attention to detail
• Strong administrative mindset
• Systematic and organized
• Good interpersonal skills
• Positive attitude
• Good time management
• Process driven
• Must be able to work independently without supervision
• Team player
• Integrity
• Sense of responsibility

Beneficial Experience and Skills:

• Training
• Medical industry knowledge
• Project management
• GoodX software knowledge
• G-suite
• Data collection
• Administration
• Practice management
• Documenting / Writing skills

If you see yourself as a team player and have a passion to support and help team members perform, this exciting challenge is for you.

Please Note: Kindly complete the application form on a desktop computer (not a mobile phone).

System Implementation Consultant

Date posted: 27 October 2022 | Apply before or on: 4 November 2022

We are looking for innovative people to join our company.

You will be required to:

• Coordinate new clients’ installations:
  • Take full responsibility for the project.
  • Build a relationship with the client, starting with a practice analysis.
  • Determine the project’s time frame.
  • Provide training to all users.
  • Verify the installation and configurations as discussed during the practice analysis.
  • Determine the work flow on the system as per the practice’s needs and requirements.
  • Successful implementation (go live) of the GoodX system at the practice.
• Provide training support to existing clients.

Formal Qualifications:

• Matric
• Relevant diploma or degree will be beneficial

Legal Requirements:

• Code B driving license and own transport
• Clean credit and criminal record
• South African citizen, or work permit

Character Traits:

• Creative and ability to think outside of the box
• Fine attention to detail
• Systematic and organized
• Good interpersonal skills
• Positive attitude
• Good time management
• Process driven
• Must be able to work independently without supervision
• Team player
• Integrity
• Sense of responsibility

Beneficial Experience and Skills:

• 2 to 3 years experience in training
• Medical industry knowledge
• Project management
• GoodX software knowledge
• Practice management
• Willingness to travel. From time to time there might be a requirement to travel to other destinations for projects lasting between 2 and 10 days.

If you have a passion for good client service and can see yourself in this challenging and exciting role, while walking a special path with a new client until they are comfortable with the system, then this position is for you.

Please Note: Kindly complete the application form on a desktop computer (not a mobile phone).

Business Analyst

Date posted: 4 August 2022  |  Applications open

If you could smoosh together UX/UI design and project management into one job, this would be it. So, if you understand software product requirements, have an eye for design and attention to detail together with some project and timeline planning, then this job is for you!.

What you need:

• Understanding of a software environment and requirements engineering
• Excellent time management and organisational skills
• Excellent attention to detail
• Good interpersonal and conflict resolution skills
• Good verbal and written communication skills (English & Afrikaans)
• Good problem-solving and analytical skills
• Ability to take initiative and responsibility
• Ability to work under pressure and be deadline driven
• Ability to work on and manage multiple projects simultaneously
• Understanding and experience in wireframe solutions and prototype designs
• Project management knowledge

What you'll do:

Generally, but not exclusively, the standards of service and job description are as follows (subject to change from time to time):

• Requirements gathering and validation
• Write test cases / specification documents
• Combine a user experience paradigm with design execution, to make usable and intuitive user interface designs
• Create wireframe solutions on Figma
• Build elegant and interactive design prototypes
• Communicate design solutions to fellow team members, stakeholders, managers and developers
• Plan, execute and manage demos to stakeholders, clients and/or the product owner
• Negotiate conflicting stakeholder requirements
• Risk Assessment
• Manage pilot projects

Please Note: Kindly complete the application form on a desktop computer (not a mobile phone).

UI Product Designer

Date posted: 18 March 2022  |  Applications open

If you have a knack for understanding stakeholders’ needs and product requirements, are passionate about creating beautiful prototype solutions, and have a natural user-first approach, then GoodX Software is for you.

What you need:

• Excellent time management and organisational skills
• Excellent attention to detail
• Good interpersonal and conflict resolution skills
• Good verbal and written communication skills (English & Afrikaans)
• Good problem-solving and analytical skills
• Ability to take initiative and responsibility
• Ability to work under pressure and be deadline driven
• Ability to work on and manage multiple projects simultaneously
• A solid foundation in layout and design (graphic & web)
• A good understanding of design patterns, web components and design systems

What you'll do:

• Understand user & stakeholder needs
• Combine UX (user experience) thinking with design execution, to produce usable and intuitive UI (user interface) designs
• Rapidly create wireframe solutions on Figma
• Design and prototype elegant interactive designs from these wireframes on Figma
• Communicate design solutions to fellow team members, stakeholders, executives and developers
• Collaborate with the rest of the project management team to ensure efficient project management
• Collaborate with the UX Designer to ensure efficient prototype design and user testing
• Collaborate with various other teams (new features, development, documentation, etc.)

Technical skills:

• Figma (or experience with similar tools, like Adobe XD, Sketch, etc.)
• Google Workspace
• Windows or Linux proficient (we don’t really do Apple…)

Understanding of the following would be beneficial:

• GoodX Software
• Project and requirements management
• Agile software development life cycle
• Web coding (HTML & CSS)
• Adobe Illustrator
• Experience with user research such as surveys, interviews, and usability testing

Legal requirements:

• Clean credit and no criminal record
• South African citizen, or work permit
• Code B Driver's License and own transport

If you have an online portfolio, please include the link in your CV.

Please Note: Kindly complete the application form on a desktop computer (not a mobile phone).