Patient satisfaction often comes down to the little things—simple, thoughtful processes that make their experience smoother and their lives easier. With that in mind, GoodX offers practical tools to help healthcare providers create a more seamless, supportive environment. Here are ten features designed to put your patients first, and help your practice thrive in 2025:

1. Booking Reminders

Appointments can easily slip a patient’s mind, especially during a busy week. Sending timely booking reminders ensures patients stay informed, helping them arrive on time and reducing the number of no shows at your practice.

2. Patient Identifier

Welcoming patients has never been easier. With the Patient Identifier, patients are recognised as they walk in, and their booking status is automatically updated. It creates a seamless check-in process that makes them feel valued from the moment they arrive.

3. Debtor Edit

Accessing and managing debtor files shouldn’t be a hassle. With GoodX, you can review all debtor information from anywhere, ensuring financial clarity and allowing you to focus on patient care.

4. WhatsApp Communication

Patients appreciate clear and convenient communication. Whether confirming an appointment or answering a quick question, the WhatsApp feature lets you connect with them through a platform they’re already comfortable using.

5. Customisable Clinical Forms

Every practice has its unique needs, and clinical forms should reflect that. Customise forms to align with your specialty—like Ophthalmology—and easily share them with patients or referral doctors to streamline communication.

6. Smart Stickers

Organising patient care can be complex. Smart Stickers help by displaying important patient information—such as “PMB” or “Diabetic”—and automating tasks so that you can keep everything running smoothly.

7. Direct Prescriptions

Sending prescriptions directly to pharmacies saves patients time and effort. It’s one less thing they have to worry about, leaving them feeling more supported.

8. Customisable Diary

Managing a busy schedule is simpler with a diary you can tailor to your, or your patient demographic’s specific needs. From daily appointments to long-term planning, you’ll have the flexibility to stay on top of it all and ensure your patients receive suitable care for their unique needs.

9. Cloud Capture

Protecting patient privacy is essential. The Cloud Capture App ensures compliance by storing any captured images on an ISO27001-secured server instead of your mobile device, so you can focus on care without worrying about data security.

10. Full Financial System

Keeping track of financial records doesn’t have to be a burden. GoodX’s integrated system records every transaction, while also simplifying medical aid switching. It’s designed to make the financial side of your practice as smooth and professional as the care you provide which means you can invoice patients quicker and easier, ensuring that wait times are significantly reduced.

These features are here to support you in creating an experience where patients feel heard and valued. To explore how GoodX can help your practice grow, visit our GoodX Learning Centre at https://learning.goodx.co.za/.